We encourage parents to make themselves aware of our Policies and Procedures.

These can be accessed through the SchooDocs website using the instructions below. Our community are encouraged to participate in ongoing Policy reviews. These are communicated through the school newsletter and social media channels.

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Policies and Procedures

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School Docs Website

Complaints

We want to make sure you always feel heard and supported. If you have a concern or complaint, here's the best way to get it resolved quickly and effectively:

  • Your classroom teacher is usually the best person to speak with first, as they often have the most information to help resolve things quickly. You can catch them before or after school.

  • If your concern isn't resolved with your teacher, please see their Team Leader.

  • If you're still not satisfied, you can then speak with the Deputy Principal.

  • You're also welcome to email the teacher or team leader at any stage if that's easier for you.

  • And remember, you can always email or call the Principal directly.

  • Our goal is to resolve any issues quickly and to your satisfaction.

  • However, if you feel your complaint hasn't been resolved internally, you have the option to make a complaint with the New Zealand Qualifications Authority (NZQA).


If you have a concern, we encourage you to follow these simple steps:

  • Start by speaking with the person most directly involved. In many cases, this will resolve the concern quickly.

    • Concern about your child – talk to their class teacher.

    • Concern about a staff member or school programme – speak with the staff member involved or a member of the Senior Leadership team.

    • General concern about the school – speak with the Principal or a Deputy Principal.

    • Concern about another student – talk to your child’s teacher or the Principal. Please don’t approach other children or their parents directly.

    • Concern about the principal – contact the Presiding Member of the Board.

    • Concern about a board member – contact the Board Presiding Member, or the deputy chair if the concern is about the presiding member.

    You are welcome to bring a support person with you to any meeting or discussion.

  • We aim to resolve concerns through respectful and constructive discussion.

    • Make a time to talk if the person isn't immediately available.

    • Listen to all sides of the story.

    • Agree on next steps or a follow-up plan.

    • A third party or mediator can be involved if needed.

    If you’re not happy with the outcome, you can take your concern to a member of the management team, the principal, or the board chair.

  • If your concern cannot be resolved informally, you may make a formal complaint in writing.

    Your written complaint should include:

    • What the concern is about

    • What steps you’ve already taken

    • What outcome you are hoping for.

    Send formal complaints to the Principal or Presiding Member of the Board, depending on who the concern is about.

  • We will:

    • Acknowledge your complaint

    • Investigate the issue

    • Let you know what actions have been taken, where appropriate

    In some situations, it may not be possible to share the full outcome due to privacy reasons.